World Cup South Africa Tickets and Packages FAQ

What does an OleOle 2010 FIFA World Cup South Africa™ ticket package include?
OleOle's Standard packages include match ticket(s), hotel accommodations, airfare, daily breakfast, a commemorative gift, match transfers for Team USA and Mexico and on-site event management staff for immediate, personal on-site assistance should you need it.  OleOle also has packages that include airfare and hotel only.

Do your packages include a 2010 FIFA World Cup™ match ticket?
Yes! Most packages include a Category 3 ticket with the option to upgrade to Category 1 or 2 seating. We also offer ticket packages that include a Category 1 or 2 ticket. We also have packages that come without tickets for those who have already obtained tickets from FIFA.

How do I track my order?
Online at: http://shop.oleole.com/ressearch.asp

Can I purchase more than 4 tickets per package?
Yes, we allow you to purchase the number of 2010 FIFA World Cup™ tickets needed for your group.

Can I get a discount if I buy a large number of packages?
Discounts are available for selected matches based on needed quantities. For any individual or group needing more than 20 packages please email us at sales@oleole.com. Please include the match number(s), quantities, hotel accommodations needed, and all pertinent contact information including name, day time phone number, and email address.

How are packages allocated?
We are accepting orders right now on a first-come, first-serve basis. You can purchase online at http://www.oleole.com/ticketpackages or over the phone.

What is Follow Your Team (FYT)?
Follow Your Team (FYT) package allows you to attend all three first-round group matches of your favorite team. If your team advances to the knockout stages, you will be notified by email of additional opportunities to purchase ticket packages to continue to follow your team to the final match.

Do you offer Follow Your Team Packages (FYT)?
Yes! We offer a FYT package for the 11 of the 32 participating teams of the 2010 FIFA World Cup.  These teams are USA, Mexico, Argentina, Brazil, France, Germany, Honduras, Italy, Japan, Netherlands, Serbia and Spain.

What happens if I buy a FYT package and my team does not advance to the knockout stages?
You will attend the match of the group winner.  An example would be in Group A if Mexico is the group winner and your package was for FYT France but they did not advance, you would follow Mexico.

Do your 2010 FIFA World Cup tickets and packages include hospitality?
We are currently not offering a standard pre-match hospitality package.
An official top-quality Corporate Hospitality Program for this event is in place - please find options on the Corporate Hospitality at FIFA.

I have seen corporate hospitality packages for 2010 FIFA World Cup being offered by other companies. Are these packages official?
MATCH Hospitality is FIFA's worldwide exclusive rights holder of the Official Hospitality Programme for the 2010 FIFA World Cup South Africa^TM.  Products being offered by any other entity are not part of or in any way related to the official Corporate Hospitality Program for 2010 FIFA World Cup.

How can I change or update information within my Application?
You have the ability to check and update your information on our website, click on the following link to log on: Check Order

Why is a national ID or Passport number required?
A national ID or Passport number is required to ensure clear identification of all persons attending the FIFA World Cup 2010 matches. This includes all family members, friends, and guests who may attend the matches with you. Furthermore, please note that an official international identification document such as a passport is required to enter South Africa.

When will I receive my accommodations confirmation?
No later than two weeks prior to your first match date, you will receive an email with your itinerary. This will include your hotel name and location and check in instructions.

When will I receive my 2010 FIFA World Cup match tickets?
All 2010 FIFA World Cup tickets will be originated from the OleOle office in Johannesburg. Most cities we will have match day pick-up available at your hotel from our professional on-site tour hosts. Additional information regarding ticket pick-up will be sent via email two weeks prior to your match date(s).

What do I need to pick up my match tickets?
You will need your passport or valid state ID showing your name, the credit card used to make the purchase and the confirmation email with your reservation number and match(s).

How can I contact someone in the OleOle customer service department?
Should you have general questions concerning 2010 FIFA World Cup packages or ticketing, you will find answers to a variety of questions in the specific ticketing Help/FAQ section. Should you still not find the answers to your questions, you may direct your questions to us by e-mail using the dedicated contact form available on the 2010 FIFA World Cup package pages of OleOle.com in any language or email sales@oleole.com.  For English and Spanish, you can also call our Package and Ticketing Information Line at +1-310-275-5300 Monday - Friday 7AM - 4PM PST. When the 2010 FIFA World Cup begins, we will have trained staff on site to help with all you needs including ticket distribution. 

Am I entitled to a refund if I decide that I no longer want my 2010 FIFA World Cup tickets or package?
No, once an order has been placed, there are absolutely no cancellations, refunds, exchanges or reductions in group size and number of packages purchased.

Can I sell my 2010 FIFA World Cup package to someone else?
We do not permit you to transfer or sell your package without prior written consent from OleOle. If permitted a name change fee will be assessed.

I do not have access to the internet, how do I order my packages?
If you are unable to purchase online, you can book over the phone by calling an OleOle Sales specialist at +1-310-275-5300 Monday - Friday 7AM - 4PM PST.

Payments

How do I pay for my 2010 FIFA World Cup travel and ticket package?
You may pay OleOle by credit card, bank transfer, PayPal, or company check (up to 90 days before the start of the event).

Can I make payments or do I have to pay in full?
Yes, you can make payments.  You can make a deposit of 50% on the package you wish to purchase until January 15^th, 2010, after which all payments for any new purchase must be made in full.  If you wish to pay 50%, the remaining balance will be due February 15^th, 2010.  Any purchase not paid by the due date will lose their forfeit the original payment.

What credit cards do you accept?
Currently we accept American Express, MasterCard, Visa, Discover and Diners Club.

How do I pay by direct debit?
We do not accept direct debit.  Instead we accept payment by bank wire transfer or check.

How do I pay by bank transfer?
If paying by bank transfer, you must do this by phone, fax, or email. You may call us at +1-310-275-5300 or email us sales@oleole.com to place your order. We will then send you a confirmation email stating the terms of payment and when and how payment is to be made.

I did not receive the bank transfer payment instructions yet. What should I do?
If you have not received your payment instructions and are expecting them, please note that we will send the payment instructions again as a "last reminder", with a new term of payment. If we don't receive your payment within the timeframe stated in the last reminder your reservation will be automatically cancelled.

What currencies are the 2010 FIFA World Cup packages available in?
All transactions for 2010 FIFA World Cup tickets and packages will be processed in US Dollars (USD) regardless of country of origin or destination.

How do I pay by PayPal?
If paying by PayPal, you must do this by phone, fax, or email. You may call us at +1-310-275-5300 or email us sales@oleole.com to place your order. We will then send you a confirmation email stating the account information and instructions.

Hotel Accommodations

Do you offer accommodations that do not include a match ticket?
Yes. We do sell hotel accommodation-only packages. These 2010 FIFA World Cup packages will only consist of a hotel stay of various lengths. It will not include any of the benefits of our ticket and travel packages. Hotel bookings for individual travelers will be possible through our package page at www.oleole.com/ticketpackages. For Group requests (10 rooms or more) or customized packages please inquire via e-mail to sales@oleole.com 24hrs a day or by telephone at +1-310-275-5300 Monday - Friday 9AM - 5PM PST.

Do you offer extra nights?
Yes, at an additional cost, you may add as many nights before or after the stated 2010 FIFA World Cup package dates.

Can I request a specific room type?
Yes, when booking online, you have several options to choose from to meet your needs. If you are booking over the phone or need to update your room requests, you may do so by calling our office at 310-275-5300.

I called to confirm my reservation and the hotel does not have my name listed. Should I be concerned?
It's likely the group list hasn't been entered into the hotel's computer system yet. Normally your name will appear in the hotel register two days before your check in date.

If you are currently sold out of a room, does that mean I cannot go to the 2010 FIFA World Cup?
No. Our website updates regularly and availability can change without notice as demand for certain rooms increases or additional inventory becomes available. If your desired package has no rooms available, please check back often for any releases or contact us at sales@oleole.com to be put on the waiting list for a particular hotel.

2010 FIFA World Cup Match Tickets

How many 2010 FIFA World Cup tickets may I purchase for one match?
We do not have a limit on the number of tickets per match you can purchase.  The only requirement is that all the people you are purchasing tickets for will be part of your party in South Africa.

How can I purchase tickets for a large group of 10 or more people?
Yes! We specialize in group purchases. For more information on availability please contact us by calling +1-310-275-5300 or email us sales@oleole.com.

Will all of my tickets be seated together?
We guarantee a minimum of two seats together, for more than two tickets that are part of one specific order/reservation we will do our best to seat everyone together. Orders placed separately will not be seated together.

Where would category 1, 2 and 3 tickets be located?
For 2010 FIFA World Cup, all seats are broken into the same three categories across all stadiums. Category 1 is located along the sidelines between the corner flags. Category 2 is situated on the corner or high up behind the goal. Category 3 is located on the lower level behind the goal. We are unable to provide exact seating locations.

Do you sell tickets that are not part of a package?
No, please visit the 2010 FIFA World Cup website at: FIFA to obtain individual match tickets.

When will I receive my 2010 FIFA World Cup tickets?
All 2010 FIFA World Cup tickets will be delivered in Johannesburg. All tickets will be available for pick up from the Tour Staff at your hotel from 9 am to 5 pm every day, except match day.  Additional information regarding ticket pick-up will be sent via email two weeks prior to your departure date(s).

What do I need to pick up my match tickets?
You will need your passport, the credit card used to make the purchase, and the confirmation email.

Will my name appear on the tickets I have purchased?
All tickets sold as part of a package and if bought before the tickets are printed, you name will appear on the tickets.  When attending the match, you must have your ticket with your passport and you will be granted access to the stadium. All tickets sold by OleOle are valid entry tickets - we guarantee it!

Does my 2010 FIFA World Cup Ticket entitle me to use public transportation?
Due to the constraints of South Africa, FIFA is not offering match day transportation.

Is there a minimum age for children attending a match?
No, there is no minimum age, but ALL CHILDREN are required to have a ticket, regardless of age. Entrance to a stadium will only be authorized upon presentation of a valid ticket for each person, regardless of age. There are no price discounts for children and no child tickets issued by FIFA World Cup 2010.

I can no longer attend the match, can I cancel my order for FIFA World Cup 2010 tickets?
No. Once your order has been accepted, you are bound by our terms of purchase which include no refunds, cancellations, or exchanges under any circumstances.

Do you sell FYT tickets that are not part of a package?
Yes, we do for the USA and Mexico plus 9 other teams.  The details are on our website as to what is included with each package.

How can I be assured I will sit with fans of the same team I am rooting for?
While we are unable to guarantee the section you will be seated in, our goal is to have you at the match in the appropriate section for you.

I have a disability and need accessible seating, do you provide this?
We make every effort to accommodate the requests of our clients, but we cannot guarantee accessible seating for anyone, including customers who are in a wheel chair.

I have seen match tickets being offered by other companies, are these tickets official?
The products being offered by other companies or on other websites are not part of, or related to, the official ticket sales 2010 FIFA World Cup program. FIFA and Match-AG has not appointed an outside company to be its agent for the sale of match tickets only. We would strongly recommend you not buy tickets through these channels. There are companies that sell tickets and packages that do not own the rights to the tickets and are therefore forced to buy on the open market a few days before each match. This inevitably can lead to you not attending your particular match. OleOle guarantees that our 2010 FIFA World Cup tickets are officially issued and valid for the match you purchased.

Can I upgrade my ticket category for the match?
Yes, although most of our packages include a Category 3 ticket to the match, ticket upgrades are available for most matches. There is an additional fee for a ticket upgrade; the fee depends on the match and the upgrade to Category 2 or Category 1.

Can I add an additional match to my package?
Yes, if we have tickets available to the match you would like to attend that is not included in your package, we can add the match for an additional charge.

I purchased a FYT package, but I want to go see another team, can I attend that match?
Yes, if we have tickets available to the match you would like to attend even if it is not your team, we can add that match for an additional charge.  It just cannot be on the same day your FYT match.

I purchased my package which includes the Round of 16 match, but what if my team does not advance to the Round of 16?
If your team does not advance to the Round of 16, you will still be able to attend the match being played by the group winner.

Miscellaneous

In what capacity is OleOle official?
OleOle has been appointed by Match Services as a Participating Tour Operator to distribute ticket inclusive travel packages for the 2010 FIFA World Cup South Africa.

In addition, OleOle is also the Official Travel Partner of US Soccer.

How can I apply for a position with OleOle for the 2010 FIFA World Cup?
We are accepting applicants for internships in marketing and event management for the 2010 FIFA World Cup in Los Angeles.

• You MUST BE at least 21 years of age on 1 May 2010.
• You MUST BE fluent in English and another language - or the native language of one of the participating teams.
• You must be available at least from 1 June 2010 through 12 July 2010.

If you meet these requirements, please submit your CV and a cover letter to jobs@oleole.com.

Where is your office located in South Africa?
The office address and phone numbers will published at a later date.

Contact Information
International - +1-310-275-5300
Email - sales@oleole.com